PANGEA SPEED is a small operation in Salt Lake City Utah. Since we have a limited staff time is limited. Below I will try to save us both some time by answering a few of the most frequently asked questions.
"I just placed my order, can I get my tracking number?"
When your order is processed through our shipping software you will be emailed a tracking number.
"I just placed my order, when does it ship?"
We aren't Amazon... but we are taking steps in that direction. In most cases your order will ship with in 48hrs on weekday orders and 72hrs on weekend orders. occasionally it might take a little longer if we run into an inventory issue, but that is rare.
"Do you ship internationally?"
Absolutely, we love shipping parts all over the world.
"I live in England why is the shipping so expensive?"
We are sorry but we are not in control of the prices that these companies charge to ship. But we do our best to make sure that you receive the best shipping price possible form our carriers. If you are in Europe you might want to order through our dealer W&W to save on shipping.
"When is PART XYZ going to be back in stock?"
It is always really hard to predict this... all these parts are custom and take a lot of hand work and sub processes. sometimes the chrome shop gets backed up.
"PART XYZ has been out of stock for a while can I reserve one when they are back in stock?"
Sorry but we have made it policy to not over sell or do pre orders. Since we can't project an exact time for the parts to be back in stock It is not worth the let down to you the customer for us to take your money ahead of time.
"I love Part XYZ but can I get it taller, shorter, wider, etc?"
We do not offer customized sizes on our parts. we have developed specialized fixtures for these parts and frankly just do not have the time to produce one off parts.
"Do you offer your bars in black or with dimples?"
"I am local Do you guys have a retail store that I can come pick up parts?"
In order to offer faster shipping services we have partnered with a shipping warehouse. Due to this partnership we have done away with our retail store.
"How do I get in contact with you?"
The best way is to send us an email to: PANGEASPEED@GMAIL.COM we try to check our email at least once a day.