FAQ
Pangea Speed is a small operation in Salt Lake City Utah. Since we have a limited staff, time is limited. Here are a few of the most frequently asked questions below:
NOTE: INTERNATIONAL BUYERS!!!! PLEASE PLEASE PLEASE ENTER YOUR ADDRESS IN ENGLISH/LATIN CHARACTERS. UPS AND USPS WILL NOT ALLOW ME TO SHIP WITH OTHER CHARACTERS SUCH AS JAPANESE, CHINESE, ARABIC, or THAI THANK YOU IN ADVANCE.
米国の配送会社は英語以外の文字やラテン文字の使用を許可しないため、配送先住所には英語の文字のみを入力してください。また、有効な電話番号も必ず入力してください。ありがとうございます。
"I just placed my order, can I get my tracking number?"
When your order is processed through our shipping software you will be emailed a tracking number.
"I just placed my order, when does it ship?"
We aren't Amazon... but we are taking steps in that direction. In most cases your order will ship within 48 hours on weekday orders and 72 hours on weekend orders. Occasionally it might take a little longer if we run into an inventory issue, but that is rare.
"My package hasn’t shown up. What do I do?“
Do you have a tracking number in your email? If yes check the status associated with that number.
If no, and it has been 4-5 days since your order, email us and we can let you know what is going on.
Pangea Speed releases responsibility of your order once we drop it in the mail. It is not our fault if the mail carrier loses your package or if someone steals the package off your porch. If the tracking number says "delivered" or "in transit" and you don’t have the package that is not Pangea Speed's responsibility.
NOTE: international orders have been experiencing incredibly long shipping times lately (post covid) some orders have taken over 75 days. This is not our fault, so order at your own risk. When the tracking stops at a US port (usually Chicago) that typically means that your package is now in the hands of your domestic country’s postal system. At that point there is virtually nothing Pangea Speed can do. Please contact your post master and see what kind of help they can offer. You might owe duties and taxes in order for them to release your package. Once again, order at your own risk. We will not refund you for an order that was lost in the mail.
Note 2: A lot of our international shipments are mailed via USPS and apparently they have been using a third party company called GLOBAL POST. Please make sure to go on their site and enter your tracking number because in a few cases we have seen people tracking numbers change to a global post number and their package is in holding or being returned because of taxes and duties being due. Enter your usps tracking numbers on this site. https://www.goglobalpost.com/track/
"Do you ship internationally?"
Absolutely, we love shipping parts all over the world.
"I live in England. Why is the shipping so expensive?"
We are sorry but we are not in control of the prices that these companies charge to ship. But we do our best to make sure that you receive the best shipping price possible from our carriers. If you are in Europe you might want to order through our dealer W&W to save on shipping.
"When is PART XYZ going to be back in stock?"
It is always really hard to predict this. All these parts are custom and take a lot of hand work and sub processes. Sometimes the chrome shop gets backed up.
"PART XYZ has been out of stock for a while. Can I reserve one when they are back in stock?"
Sorry, but we have made it policy to not oversell or do pre-orders. Since we can't project an exact time for the parts to be back in stock it is not worth the let down to you the customer for us to take your money ahead of time.
"I love Part XYZ but can I get it taller, shorter, wider, etc?"
We do not offer customized sizes on our parts. We have developed specialized fixtures for these parts and frankly just do not have the time to produce one off parts.
"Do you offer your bars in black or with dimples?"
Negatory.
"I am local. Do you guys have a retail store that I can come pick up parts?"
In order to offer faster shipping services we have partnered with a shipping warehouse. Due to this partnership we have done away with our retail store.
“What does your warranty cover?"
The warranty covers manufacturing defects, which means did the part fail because of something we did wrong? If so, send an email with the proof of purchase (invoice or order number, etc.) and we will arrange the replacement, repair, or refund on your part.
What we do not warranty: crash damage, wear and tear, electrical components, etc.
“I would like to return this part I bought and get a refund what should I do?“
We aren’t target or Home Depot and we do not like doing returns. Make sure you buy the part you intend to use, or if you change your mind, put it on @chopperswapper or give it to your friend for their birthday. We will not accept a return on a part that has been mounted to a motorcycle. If you bought the wrong part and you have not tried to install it, sent us an email and we will work out a return. WE DO NOT REFUND ANY SHIPPING COSTS. THAT IS ON YOU!
"How do I get in contact with you?"
The best way is to send us an email to: PANGEASPEED@GMAIL.COM
We try to check our email at least once a day.
IMPORTANT SAFETY & LIABILITY DISCLAIMER
Motorcycles are inherently dangerous machines. The modification, alteration, or customization of any motorcycle significantly increases the risk of mechanical failure, loss of control, serious injury, or death. All products sold by Pangea Speed, LLC are intended strictly for off-highway, closed-course competition, display, or show use only.
These products are not designed, manufactured, tested, or certified to comply with any federal, state, or local Department of Transportation (DOT), FMVSS, or other safety regulations. Installation and use of these products may render a motorcycle illegal for use on public roads.
By purchasing, installing, or using any product sold by Pangea Speed, LLC, the customer expressly acknowledges and assumes all risks associated with installation and use, including but not limited to the risk of property damage, serious bodily injury, or death. The customer further agrees that Pangea Speed, LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or misuse of its products.
Customer agrees to indemnify, defend, and hold harmless Pangea Speed, LLC, its owners, employees, agents, and affiliates from and against any and all claims, demands, actions, liabilities, losses, costs, and expenses (including attorney’s fees) arising out of or related to the purchase, installation, or use of these products.
Installation should only be performed by qualified professionals. Improper installation can result in catastrophic failure.